Terms of delivery

Application

These terms shall apply to all deliveries (hereinafter ‘delivery’) from Happowa Oy (hereinafter ‘Happowa’) to customers, which contain products purchased in Happowa’s online store, unless otherwise expressly agreed in writing. Sales contracts, tenders and order confirmations between the parties (hereinafter ‘contract’) shall not be subject to any other general terms and conditions. Any contractual changes shall be made in writing and signed by both parties.
These terms of delivery shall be valid from 1 July 2020 onwards.

General information about the online store

Happowa Oy (business ID: 1047915–8) is the seller of the products in the online store. We sell products to private individuals and legal persons of age in Finland and the European Union and European Economic Area.
Our product prices include value added tax. We reserve the right to change our prices and postal charges.

Ordering

Customers can order products online at www.happowa.fi by adding the products to their shopping basket.
Happowa always sends the customer an order confirmation by email, which indicates the order’s price and delivery costs as well as the products ordered. To receive the order confirmation, the customer must provide Happowa their email address when they place the order.
The customer must accept the valid terms of delivery when placing the order.

Purchase price, payment methods and price execution

A product’s price shall be in accordance with Happowa’s valid price list, unless otherwise agreed in writing. Happowa’s prices include value added tax.

Payment methods

Customers pay for the products ordered and postal charges when placing the order. The following payment methods are available in the online store: Nordea, Osuuspankki, Danske Bank, Savings Bank, Oma Savings Bank, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki as well as credit and debit cards. The payment service provider is Paytrail Plc.
Buying on account is also possible in the online store.

Payment service provider

The payment forwarder and payment service provider for payment transactions in the online store is Paytrail Plc (2122839-7), which co-operates with Finnish banks and credit institutions. Paytrail Plc will be indicated as the payee on the bank statement or card bill and will forward the payment to the seller. Paytrail Plc has been granted a payment institution authorisation. If a customer wishes to file a complaint, they should contact the product supplier.

Paytrail Plc, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telephone: +358 (0)207181830
www.paytrail.com

Application of terms of delivery

Happowa shall follow these terms of delivery in delivering contractual products to customers, unless otherwise agreed in writing. The liability for risk shall be passed to the customer when the products have been delivered to the freight haulier selected by the customer in accordance with the terms of delivery.

Transfer of ownership

Happowa retains the ownership of products until the customer has paid for them in full.

Consequences of delays

If Happowa’s delivery is delayed, Happowa shall not be obliged to compensate for direct or indirect damage incurred by the customer.

Complaint, replacement and return policy

The customer shall inspect the product without delay after receiving it. Happowa shall be notified of any defects and delays in writing within eight (8) days of the delivery or, if the defect was not detectable at that time, within eight (8) days of the moment the defect was or should have been detected.
All products delivered by Happowa have been guaranteed by the manufacturer. In general, products have a one-year warranty. The warranty does not cover consumables. The customer may rely on the warranty only if the product has been maintained or repaired using Happowa’s own parts and equipment or parts and equipment approved by Happowa, and the product has been used according to the instructions and as intended by Happowa. The accompanying letter provided with the shipment is the certificate of guarantee. For complaint and warranty matters, please contact Happowa by email at myynti@happowa.fi or by calling +358 (0)400 863 514.

Right of return

Under section 15 of the Consumer Protection Act, consumers have the right to cancel an order within 14 days of receiving the goods. The product must be unused and in its original packaging. Please contact Happowa by email at myynti@happowa.fi or by calling +358 (0)400 863 514.

Limitation of risk

Happowa shall under no circumstances be responsible for any indirect damage associated with this contract, including loss of profits or sales, interruptions to production, decrease in or loss of business value. Happowa shall not be responsible for any damage incurred by a third party due to a defective product, with the exception of damage attributable to the product under the Product Liability Act.

Subcontractors

Happowa reserves the right to use subcontractors to deliver and manufacture its products. Happowa shall also be as responsible for its subcontractors’ operations as it is for its own.

Force majeure

If Happowa is unable to fulfil its contractual obligations or the fulfilment of these obligations is unreasonably difficult due to a force majeure situation beyond the company’s control, such as an official or illegal strike, lockout, fire, natural disaster or official regulation, Happowa shall have the right to extend the time and scope for fulfilling its contractual obligations as long as and to the extent the force majeure situation requires. Happowa shall inform the other party of the force majeure situation and its estimated duration as soon as possible. If Happowa is unable to deliver an order as agreed due to a force majeure situation that affects Happowa’s subcontractor, Happowa shall be relieved of responsibility for the duration of the force majeure situation.

Transfer of contract

The customer is not entitled to transfer a contract between the parties or its obligations or rights to a third party.

Applicable law and settlement of disputes

The contract between the parties shall be governed by Finnish law, with the exception of the UN Convention on Contract for the International Sale of Goods (Vienna 11 April 1980) and conflict rules. Any disputes shall be settled at the district court of South Ostrobothnia.

Time of delivery

Happowa despatches products to customers every working day apart from national holidays. Invoicing/collection of payment is carried out when the products are despatched.

Mode of delivery and delivery costs

Happowa orders are delivered as parcels or freight to the customer’s doorstep either by Posti or Schenker. The postage and packing expenses are included in the delivery costs. The customer can see their order’s total delivery costs after selecting the payment and delivery method at the checkout. Regardless of the mode of delivery selected, Happowa reserves the right to despatch the order as a regular letter or maxi letter if the size of the product(s) ordered allows it. However, only parcels sent via Posti can be tracked with a shipping number. No entitlement to demand compensation shall be established in a situation where Happowa has despatched a product as a letter or maxi letter, even though the customer has selected parcel as the mode of delivery.

Other terms

Happowa reserves the right to change its terms of delivery. The customer shall read the valid terms of delivery before placing an order.
Happowa processes all customer data with complete confidentiality.
Happowa commits to not disclosing customer data to third parties.